"How to deal with difficult people" is a question asked by many people in their daily lives. It is a question that I get asked daily as well. A couple weeks ago I was having a conversation with a lady at Starbucks. She said some of the toughest people to work with are those who complain a lot. She went on to say that it goes on all the time, almost everywhere she goes. I asked what she thought the biggest challenge was for people like that.
The way to deal with difficult co-workers or difficult customers is not always the same. Some people have said, quote, "deal or no deal" to me over the years. What that really means to me is, I will do or say whatever it takes to keep this person out of my store. I do not feel threatened by anyone in particular. In fact I have dealt with some pretty mean folks in the past.
On the other hand, some people just need a gentle reminder that they are in the wrong. They need to hear that others find them unpleasant and do not wish to associate with them. Perhaps some people are just difficult from that point of view. Others are simply born hardwired that way.
It is human nature to want to manipulate people, both to gain something and to avoid someone.
Those who know how to deal with difficult people are those who are willing to be manipulated a little but not to suffer in any way. That's not mean to say a person cannot be manipulative. People can be manipulative without it being an intentional act. But the trick is to know how to deal with those who are not intentionally trying to get you to do or say something you don't want to do or say.